Politique de remboursement

At Oysters Jubilee, we understand the importance of customer satisfaction. That's why we have implemented a comprehensive return policy to ensure that our customers have a hassle-free shopping experience.

If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery. We accept returns for products that are unused, undamaged, and in their original packaging. Returns initiated beyond the 14 day period will be reviewed on a case by case basis and will incur a restocking fee.

To initiate a return, please login to your customer account, navigate to the corresponding order number in your purchase history and choose Return.

Please securely package the item and include the original invoice or proof of purchase. We recommend using a trackable shipping method to ensure that the item reaches us safely.

Upon receiving the returned item, our quality control team will inspect it to ensure that it meets our return policy criteria. If the item is deemed eligible for a return, we will issue a refund to the original payment method within 5 business days.

Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the availability of the product.

It is important to note that our return policy applies only to purchases made directly from our website. If you have purchased our products from a third-party retailer, please refer to their return policy for assistance.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at info@oystersjubilee.com. We are here to assist you and ensure that you have a positive shopping experience with Oysters Jubilee.